Returns

 

UNWANTED ITEMS

We are confident you will be delighted with your purchase but if for some reason you wish to return your item(s) please contact us by e-mailing customerservices@artgroup.com quoting your order reference number.

Please ensure all item(s) are returned undamaged in the original packaging where possible within 14 days of receipt. Please include the dispatch note received with the goods with the return.

We are happy to offer a refund for the value of the goods returned or if you prefer an exchange up to the same value. Refunds will be processed as soon as possible but in any event within 30 days after we receive your notification.

Please note we can accept returns for items which are made to order or personalised in any way.

DAMAGED ITEMS

We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition however on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days of receipt by e-mailing customerservices@artgroup.com quoting your order reference number and a brief explanation of the problem.

We will contact within one working day to advise you of the steps you need to take. Please do not return the item to us until you have had a response as we may ask you to send us a photograph detailing the damage or wrong item.

Our aim is for complete customer satisfaction so we will send a replacement or process a refund if required as soon as possible but in certain circumstances, artgroup.com reserves the right to request the return of the product before issuing a replacement or refund.



CANCELLING AN ORDER

Under the Distance Selling Regulations, you have the right to cancel your order up to seven working days after the day on which you receive your goods. If you wish to cancel your order you must inform us in writing by sending an e-mail to customerservices@artgroup.com

In the case of a cancellation we will process a full refund as soon as possible but in any event within 30 days of receiving your notification.

If your order has already been dispatched we request that you return the goods at your expense to the address below. The goods remain your responsibility until they reach us so we suggest you use a secure method of delivery. If you fail to return the cancelled items we reserve the right to arrange collection at your cost.

Please note you cannot cancel any item(s) which have been made to order or personalised in any way.

 

RETURN ADDRESS

If you are asked to return anything to us please send to:

Pyramid International (artgroup.com returns)
Unit A, Bruce Way
Whetstone
Leicester
LE8 6HP