All orders are processed quickly by our dedicated warehouse team and are generally dispatched within one to four working days. In certain circumstances where bespoke work is involved such as framing or personalisation, or at busy times of the year such as Christmas, orders may take a little longer but we will endeavour to keep you informed of any delays. You will receive an e-mail informing you when your order has been dispatched which will include a tracking number where applicable. We are not liable for any loss caused to you by late delivery.
artgroup.com ship orders to most destinations worldwide using a carefully selected range of delivery partners. These carriers will usually require a signature upon delivery. As the customer, it is your responsibility to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the parcel the carrier will generally take the goods away and leave a card with instructions on how to arrange a redelivery or where to collect your package from.
If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address.
artgroup.com reserves the right to cancel an order if the items cannot be delivered to your shipping destination for whatever reason. In this case, we will process a full refund immediately and notify you of the cancellation by email.
Please note we cannot guarantee next day delivery if you order after 2pm, please email us if you have an urgent request and we will do our best to meet your requirements. We do not dispatch orders on Saturday or Sunday so any next day orders placed after 2pm on a Friday will be dispatched on Monday for delivery on Tuesday.
We are pleased to offer free delivery to the UK for most orders over £50 (excluding shipping costs). Pre-Framed Prints and Custom Framed Prints are delivered free for orders over £150 (excluding shipping costs). All other delivery costs are detailed below.
UK - Standard Delivery From £2.95
Overseas Delivery - From £6.95 (varies by country and product size)
All delivery prices can be checked in the shopping basket before you place your order.